Refund policy

 

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. However, if there is an issue that you feel is unfair or needs further attention, please see the "Contact Us" page and we will be happy to help!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ecopackables.com. If your return is accepted, you'd need to return the packages to the following address:

EcoPackables Returns

1185 Park Center 

Drive Ste Q, Vista CA 92081

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ecopackables.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This doesn't include misuse upon opening, as well as mis-evaluating the external sizing of the packaging.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.